Join Jen Dalton as she shares the latest research and insights on how to approach difficult conversations at home and at work. She will share her new framework on how to rethink success when it comes to conversations. Bring an example conversation and be ready to ask questions and potentially share a scenario where you need help.

Following Jen’s presentation on the Art of Difficult Conversations, we will have an interactive discussion on how to “keep your cool” while bringing civility and understanding to one of life’s toughest arenas – difficult conversations.